FAQs

What areas do you serve?

I provide real estate photography throughout Colorado Springs, Denver, Pueblo, and the NOCO surrounding communities. If your listing is outside these areas, contact me before booking—I may still be able to accommodate it.

Which photography package should I choose?

The Essentials package is ideal when you need professional HDR photos, drone photography, a 2D floor plan, and fast delivery. The Professional package adds cinematic video and a complete listing marketing suite, including property websites, social media content, flyers, brochures, and analytics.

What is included in the Essentials package?

The Essentials package includes:

  • 30+ HDR interior and exterior photos
  • 6+ aerial drone photos
  • A 2D floor plan
  • MLS-ready and high-resolution files
  • 24-hour turnaround
  • Blue-sky editing
  • A complimentary 16″×12″ watercolor art canvas

Drone photography is subject to weather and airspace restrictions.

What is included in the Professional package?

The Professional package includes everything in Essentials, plus:

  • 40+ HDR interior and exterior photos
  • 8+ aerial drone photos
  • Cinematic property walkthrough and drone video
  • Branded and unbranded property websites
  • Ready-to-post social media reels and graphics
  • Digital and print-ready flyers and brochures
  • QR codes and weekly property-website analytics

Are drone photos included?

Yes. Aerial drone photography is included with both photography packages. I am an FAA Part 107 certified drone pilot, and all flights are performed in accordance with FAA regulations.

Do you offer virtual staging or virtual twilight photos?

Yes. Virtual staging and virtual twilight editing are available as add-ons. These services can help vacant rooms feel more inviting or give an exterior image a polished twilight appearance.

Do you offer video walkthroughs?

Yes. The Professional package includes a cinematic property walkthrough combined with drone footage. The finished video is approximately 45 seconds and designed to showcase the home’s layout, features, and exterior presentation.

How should the property be prepared?

For the best results, please have the property cleaned, decluttered, and ready before the scheduled appointment. Turn on interior lights, open blinds or curtains, hide personal items, move vehicles away from the front of the home, and secure pets when possible.

Can I reschedule because of weather or a change in the listing schedule?

Yes. I understand that real estate schedules can change quickly and offer flexible rescheduling. Please contact me as soon as you know that the appointment needs to be moved.

How long does a typical shoot take?

Most standard shoots are scheduled within approximately a one-hour window. Larger properties, extensive amenities, video production, Zillow 3D tours, or additional services may require more time.

What happens if the property is not ready?

I’ll photograph the property in its condition at the scheduled time. Because photography appointments are carefully scheduled, significant cleaning, staging, or furniture rearrangement cannot normally be completed during the shoot.

Is a floor plan included?

Yes. A 2D floor plan is included with both photography packages. A Zillow 3D Home Tour with an interactive floor plan is also available as an add-on during booking.

What happens if drone photography is prevented by weather or airspace restrictions?

I confirm airspace and weather conditions before the shoot whenever possible. If conditions prevent safe or legal drone operation, I’ll communicate with you and determine the best available alternative.

How will my photos be delivered?

You’ll receive an online gallery containing MLS-ready files and high-resolution versions. This makes it easy to download the correct images for the MLS, social media, marketing materials, and print use.

How quickly will I receive my listing media?

Your professionally edited listing photos are delivered within 24 hours of the shoot unless a different timeline is discussed beforehand. Specialty products and the physical watercolor canvas require additional production and delivery time.

What is the Blue Sky Guarantee?

When exterior conditions produce a dull or overcast sky, I can enhance or replace it with a clean, natural-looking blue sky when appropriate. The goal is to keep the property bright and appealing without making the image look unrealistic.

What is the complimentary watercolor art canvas?

Every photography package includes a complimentary 16″×12″ watercolor-style canvas. It is designed to give you a personal, high-end closing gift that buyers or sellers can display in their new home.

Does the canvas have to feature the current listing?

No. The canvas can be created from a photo of the current listing, a client’s new home, a previous home, or another property that is meaningful to them.

Can the canvas be shipped directly to my client?

Yes. It can be shipped directly to your client as a surprise or delivered to you so you can present it personally. Canvas production and shipping generally take approximately 7–10 days, so ordering ahead of the closing date is recommended.

What if I already have a regular photographer?

That’s completely fine. You can keep Sky High Gallery available as a dependable backup when your usual photographer is unavailable. You can also order a watercolor canvas or schedule a separate closing-gift photo session without changing photographers.

How do I book a shoot?

Choose your package, select an available date and time, and complete the requested listing information through the online scheduler. If you don’t see a time that works, call or text Bradley at970-505-9015to ask about additional availability.

WHAT'S THE FASTEST YOU CAN SHIP?

We pride ourselves on our lightning-fast shipping! Even during the busy holiday season, we ship orders within 1-3 business days. We ensure delivery within 3-5 days from the ship date.

DO YOU OFFER SAME-DAY LOCAL DELIVERY?

While we don't offer same-day local delivery, we often ship orders the same day via FedEx, UPS, or DHL.

CAN I PLACE A LARGE ORDER (FOR MY CLIENTS, EMPLOYEES, ETC)?

Absolutely! To start, please email us a spreadsheet with the shipping addresses, including columns for Name, Address, City, State, and Zip.

HOW DO I GET IN TOUCH?

You can reach us through the contact link on our website or by emailing us at bcadet00@gmail.com.

CAN I ORDER MULTIPLE PRODUCTS AND SHIP TO SEPARATE ADDRESSES WITHIN THE SAME ORDER?

Yes! To streamline this process, create a document or spreadsheet with each recipient's name, shipping address, gift note, and the box you want to send them. Then, email us at bcadet00@gmail.com, and we'll help you check out and pay for all your boxes in one easy step!

CAN I RETURN A PERSONALIZED ITEM?

Unfortunately, personalized items are non-returnable. However, if there are any issues with your order, such as stains, tears, or cracks, please send us an image of the fault via the contact link on our website or email us at bcadet00@gmail.com within 14 days of receipt. Include your name and images of the fault, and we will ship you a replacement free of charge!

WHAT DO I DO IF MY ITEM IS FAULTY?

If your item is faulty, please do not dispose of or amend it. Contact us via the contact link on our website or email us at bcadet00@gmail.com within 14 days of receipt, along with your name and images of the fault, and we will ship you a replacement free of charge! Exchanges typically take 5-8 business days to arrive.

WHAT DO I DO IF I'VE RECEIVED THE WRONG ITEM?

If you receive the wrong item, contact us via the contact link on our website or email us at bcadet00@gmail.com within 14 days of receipt. Include your name and images of the incorrect item, and we will re-deliver your product free of charge. Re-deliveries usually take 5-8 business days.

HOW LONG WILL IT TAKE TO PROFESSIONALLY ENHANCE MY PHOTO?

Your photo will be professionally enhanced by our licensed photographers within 24 hours - typically within just 2 hours!

MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?

We have no direct control over the delivery process since we’re not the shipping provider. While we can’t physically manage the delivery, we are here to answer your questions, address any concerns, and work with the shipping carrier to find out what might be causing any delays.

You will receive a tracking number via email when the mailing label is created. Once the package is in transit, we cannot control it or edit addresses.

Please note that delays may occur due to weather or high volumes around major holidays. We are not responsible for these delays.

WHAT HAPPENS TO RETURNED PACKAGES?

If the address provided is invalid or inaccurate, UPS, FedEx, or DHL will return the package to us. Although we validate addresses, the customer is responsible for providing the correct shipping address. Returned packages can take from one to two weeks to return to our warehouse. We will offer you a coupon for a reorder if you'd like to resend the package to an updated address.

DO YOU SHIP INTERNATIONALLY?

No, due to rising costs and unreliable delivery, we no longer ship internationally.

I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.

No worries! Reply to your confirmation email, and we'll assist you right away, or you can reach us at bcadet00@gmail.com.

WHAT IS YOUR PRIVACY POLICY?

We never share your name, email, or contact information with anyone—ever!

IF MY ORDER ARRIVES DAMAGED, STAINED, OR HAS A MANUFACTURER ERROR, OR IF IT'S LOST DURING DELIVERY, AM I ELIGIBLE FOR A REFUND?

Yes, you are eligible for a full refund under our 14-day money-back guarantee if your order has any manufacturer errors, staining, damage, or is lost during delivery.

WHERE ARE YOU BASED?

Our operations are based in the charming and vibrant town of Colorado Springs, Colorado. Although we don't have a retail storefront, all our products are printed and shipped from a nearby fulfillment center.

LOOKING FOR A COLORADO REALTOR & MORTGAGE BROKER? 

HAVE MORE QUESTIONS?

If you have any additional questions, feel free to reach out to us via the contact link on our website or email us at bcadet00@gmail.com anytime!